Privacy Policy

Effective Date: September 15, 2026

Sustainable You, LLC (“Sustainable You,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, how we store and protect it, and the choices available to you.

This policy applies to information collected through our website, online advertising, social media, lead forms, consultations, email, text messages, phone calls, and other interactions with Sustainable You.

We may collect information that you voluntarily provide when you contact us, request information, complete a lead form, schedule a consultation, communicate with our team, or use our website.

This may include:

• Name 
• Email address 
• Phone number 
• Property address 
• ZIP code 
• Information about your home or property 
• Electricity usage or utility information you choose to provide 
• Solar proposals or related documents you ask us to review 
• Your questions, interests, and preferences related to solar, energy, sustainability, or home improvements 
• Information submitted through advertising platforms such as Nextdoor, Google, Meta, or other services 
• Communications with our team 

We may also automatically collect limited technical information when you visit our website, including browser type, device information, referring website, pages visited, and interactions with our website.

Sustainable You may advertise through platforms including Nextdoor, Google, Meta, and other digital services.

If you submit a lead form through one of these platforms, the information you provide may be transmitted to Sustainable You so that we can respond to your request.

For example, a Nextdoor lead form may collect information such as your:

• Name 
• Email address 
• Phone number 
• Address or ZIP code 
• Answers to questions about your solar or sustainability interests 

The advertising platform may separately collect information under its own privacy policy. We encourage you to review the privacy policies of any platform you use.

We use personal information primarily to provide information, advice, services, and support that you request.

This may include using your information to:

• Respond to questions or inquiries 
• Contact you after you request information 
• Evaluate solar or sustainability options for your property 
• Schedule consultations 
• Prepare or compare solar proposals 
• Explain available programs, incentives, financing options, or energy-saving opportunities 
• Coordinate services with installers or other service providers when appropriate 
• Manage an ongoing customer relationship 
• Provide customer support 
• Send relevant updates about your project 
• Improve our website, advertising, services, and customer experience 
• Measure the effectiveness of our advertising 
• Prevent fraud, spam, or misuse of our services 
• Comply with legal or regulatory requirements 

We may also use aggregated or de-identified information to understand trends and improve our services.

If you provide your phone number or email address, Sustainable You may use that information to respond to your inquiry and communicate with you about the services or information you requested.

Depending on the information you provide and the permissions you give us, communications may include phone calls, emails, or text messages.

You may ask us to stop marketing communications at any time.

For text messages, you may reply STOP to opt out where applicable. For emails, you may use the unsubscribe link provided or contact us directly.

Providing your contact information does not require you to purchase any product or service.

Mobile phone information and SMS consent will not be sold or shared with third parties for their independent marketing purposes.

We do not sell or rent personal information.

We may share information when reasonably necessary to provide services you request.

For example, information may be shared with:

• Solar installers 
• Engineering, roofing, electrical, or other project partners 
• Financing or solar program providers 
• Customer relationship management providers 
• Scheduling or communications platforms 
• Website hosting providers 
• Advertising and analytics providers 
• Automation platforms 
• Professional advisors 
• Other service providers supporting our operations 

We limit sharing to information reasonably necessary for the applicable service or business purpose.

When appropriate, we may also share information with a third party at your direction or with your consent.

We may disclose information if required by law, court order, government request, or when reasonably necessary to protect our company, customers, or others.

Customer and lead information may be stored in systems used by Sustainable You to manage customer relationships, communications, scheduling, projects, analytics, and business operations.

These systems may include cloud-based software and service providers located in the United States or other jurisdictions.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, provide customer service, resolve disputes, comply with legal obligations, or protect our legitimate business interests.

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include:

• Limiting access to customer information to authorized personnel 
• Using password-protected systems 
• Using reputable cloud and technology providers 
• Using encrypted connections where available 
• Maintaining appropriate account and access controls 
• Reviewing our data-handling processes 

No internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect personal information, we cannot guarantee absolute security.

Our website may use cookies, tracking pixels, analytics tools, and similar technologies.

These technologies may help us understand:

• Website traffic 
• Pages visitors view 
• How visitors interact with our website 
• Which advertisements result in website visits or inquiries 
• Whether advertising campaigns are effective 

We may use services such as Google Analytics, Google Tag Manager, Meta Pixel, Nextdoor Pixel, or similar technologies.

Where required or available, visitors may manage tracking preferences through our website's cookie controls or their browser settings.

We may use information about website visits or interactions with our advertising to measure campaign performance or show relevant advertisements to people who have previously interacted with Sustainable You.

Advertising platforms may use cookies, pixels, or similar technologies according to their own privacy policies.

We do not use these technologies to obtain sensitive personal information that you have not chosen to provide to us.

You may contact us to request that we:

• Provide information about the personal information we maintain about you 
• Correct inaccurate information 
• Update your contact information 
• Stop marketing communications 
• Delete personal information where reasonably possible and legally permitted 
• Explain how your information is being used 

Some information may need to be retained for legal, accounting, contractual, fraud-prevention, or legitimate business purposes.

Our website, advertisements, emails, or communications may contain links to third-party websites or services.

Sustainable You is not responsible for the privacy practices of those third parties. Their collection and use of information are governed by their own privacy policies.

Sustainable You's services are intended for adults, particularly homeowners, property owners, businesses, and organizations.

We do not knowingly collect personal information from children under 13.

If we learn that information from a child under 13 has been collected unintentionally, we will take reasonable steps to delete it.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The most current version will be posted on our website with the updated effective date.

If you have questions about this Privacy Policy, how we handle personal information, or would like to make a privacy request, please contact:

Sustainable You, LLC
Washington, DC
Website: sustainable-you.org
Email: connect@sustainable-you.org
Phone: 202-902-7572